Refund and Returns Policy

Last updated: June 11, 2025

At Selleun, we make our own shirts, store them ourselves, and pack every order by hand — so we understand the full journey your item takes before it gets to you. Still, we know not everything works out. That’s why this return & refund policy is here. Please read carefully to understand what’s covered, how long things take, and how to start a return if needed.

Return & Refund Policy Overview

1. Return Eligibility – Who Can Return What

You’re welcome to request a return if:

• You contact us within 90 days of receiving your item
  This gives you three full months to try the shirt, inspect it, or hold onto it as a gift. We just ask that you let us know within that timeframe.

• The shirt is in unused condition
  Returns must be unworn and unwashed. That means no signs of wear (like deodorant stains, perfume smell, or pet hair), and the shirt hasn’t been through a laundry cycle.

• All tags and packaging are intact
  If the shirt arrived with a hang tag, sticker, or label, please keep those attached. For packaging, use the original bag or something similar that protects the product in return transit.

• You can provide proof of purchase
  An order number or receipt from Selleun is needed so we can verify your purchase and process the return properly.

2. When Selleun is Responsible

We cover return costs and make things right if:

• You received the wrong item
  Maybe the shirt isn’t the size or color you ordered. Or maybe the wrong design got packed by mistake. We’ll make it right.

• The product has a defect
  This could include crooked or peeling print, stitching that’s come loose, uneven hems, or holes/marks not caused by shipping.

• The shirt was damaged during shipping
  If the package arrives visibly torn and the shirt inside is damaged, please take a photo and let us know. We’ll fix it.

In all these cases:

• We’ll send you a prepaid return label, so you don’t pay to ship it back

• You can choose a full refund or a free replacement

• We’ll also refund your original shipping cost

3. If You Simply Changed Your Mind

Returns are still welcome when:

• The size doesn’t fit you the way you hoped

• You changed your mind about the color or style

• You just don’t want the item anymore

In these cases, we understand. But since the product isn’t faulty, we ask that:

• You cover the return shipping — you can use any carrier, but we recommend tracked shipping

• We refund the product price only — original shipping fees are non-refundable

Once we receive the shirt and confirm it’s in good condition, we’ll process your refund right away.

4. What Can’t Be Returned

Some items just can’t go back:

• Custom shirts with your own designs
  If you asked us to print a personal photo, name, or phrase — or we made the shirt to your measurements — it can’t be returned unless something’s wrong with it.

• Final sale items
  If a product was marked as “Final Sale” or “Clearance” at checkout, it’s not returnable.

• Used or washed items
  Even if it was worn just once, we can’t accept returns unless the issue is our fault. This helps us keep hygiene and quality consistent for all customers.

5. Who Can Return and Where to Send It

We currently accept returns from:

• Customers in the United States

• Customers in Panama

All returns must be shipped to:

Selleun – Returns Department: 2451 New St, Blue Island, IL 60406, United States

This is our real facility, whether your order ships from or returns to us — it all happens at this address.

6. How to Start a Return

Here’s what to do:

1. Email us at [email protected] within 90 days of receiving the product

2. Include your order number, the reason for return, and attach photos if the product is damaged or incorrect

3. Our support team will respond within 1–2 business days

4. If it’s our mistake, we’ll send you a free return label

5. If not, we’ll give you return instructions and the address (see above)

If you prefer phone support, feel free to call us at +1 (708) 261-3479 during Mon–Sun: 8:00 AM-5:00 PM CST.

7. How to Pack & Ship the Return

• Reuse the original mailer or use a new padded envelope/box to protect the item

• Make sure the shirt is folded neatly and sealed inside

• Always include a note with your order number

• If you’re paying for return shipping, we strongly recommend a tracked shipping method

We won’t be able to refund you if the return is lost or damaged during the journey.

8. Refund Timing & Method

• Processing Time: Within 5 business days after we receive and inspect the return

• Refund Method: To the original payment method (credit/debit card, PayPal, etc.)

• Email Notification: You’ll get an email once the refund is approved and processed

• Bank Posting Time: Most banks take 3–7 business days to credit the funds. This part depends on your bank.

9. Exchanges (Optional)

If you want to swap for another size or design:

• Let us know when you submit your return request

• If the item is available, we’ll reserve it for you

• Once we receive your original item, we’ll ship the replacement right away

• No additional shipping charge for the exchange

10. Panama-Specific Notes

For customers in Panama:

• We fully support returns from Panama

• If the return is due to a defect or error, we cover the return shipping

• If you just changed your mind, you’ll need to pay for return shipping

• No import taxes or return fees will be charged to you

• Your return still goes to our U.S. address: 2451 New St, Blue Island, IL 60406, United States

11. Support & Contact Info

Need help?

• Address: 2451 New St, Blue Island, IL 60406, United States

• Email: [email protected]

• Phone: +1 (708) 261-3479

• Support Hours: Mon–Sun: 8:00 AM-5:00 PM CST

Even if you’re unsure about your return, reach out — Selleun will walk you through it.